Refund policy

Welcome to THE NATIVITY, where we celebrate the beauty and sustainability of linen. We understand that purchasing linen garments online may sometimes result in the need for a return or exchange. Our policy is designed to ensure a seamless and satisfactory experience for our valued customers.

Return Policy

Time Frame:  You have up to 10 days from the date you receive your linen garment to decide if it's right for you. If you find that it's not a perfect fit, we're here to help.

Condition of the Garment: To be eligible for a return, the linen garment must be in its original, unworn condition, free from any signs of wear or damage. It should also include all original tags and be returned in its original packaging.

Initiating a Return: To start a return process, please contact our customer service team at +91 98108 15518 : info@thenativity.in with your order number and details about the item you wish to return. We will provide you with instructions on how to proceed and a return shipping label if applicable.

Refund Policy

Inspection and Approval: Upon receiving your returned garment, our team will inspect it to ensure it meets our return criteria. Once approved, we will process your refund to your original payment method within 5-7 business days.

Refund Notification: You will receive an email notification once your refund has been processed. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Exchange Option

Availability: If you prefer to exchange your linen garment for a different size, color, or style, please mention this when you initiate the return. Exchanges are subject to stock availability.

Exceptions

Final Sale Items: Items marked as final sale are not eligible for return or exchange. Please consider your purchase carefully when buying final sale items.

Care and Handling: Given the natural qualities of linen, we cannot accept returns on garments that have been washed, altered, or damaged after delivery. We recommend following our care instructions to maintain the beauty and longevity of your linen garments.

At NATIVITY, our commitment is to ensure your complete satisfaction with our linen garments, just as we cherish them. Should you have any inquiries or require assistance, our dedicated customer service team is always ready to support you.